Support That Scales With You
Every plan includes support through our built-in ticket system. Need faster response times? Priority support plans are available for teams that demand guaranteed SLAs.
Included Support
All support is handled through our built-in ticket system. Response times vary by plan.
Free
Response Times (working days)
Critical
10 days
High
15 days
Medium
20 days
Low
25 days
- Community support (GitHub)
- Bug reports only
- Best-effort response
Starter
Response Times (working days)
Critical
5 days
High
7 days
Medium
10 days
Low
15 days
- Built-in ticket system
- All categories
- Business hours (Mon-Fri)
Pro
Response Times (working days)
Critical
1 day
High
2 days
Medium
3 days
Low
5 days
- Built-in ticket system
- All categories + high priority
- Business hours (Mon-Fri)
Priority Support Plans
For organizations that need guaranteed fast response times and dedicated resources.
Business Support
For growing teams
Minimum €500 ex. VAT/month
Response Times
Critical
4 hours
High
8 hours
Medium
24 hours
Low
48 hours
- 24/7 ticket support with senior engineers
- Prioritized ticket queue
- Root cause analysis reports
- Onboarding session
Enterprise Support
For mission-critical infrastructure
Minimum €5,000 ex. VAT/month
Response Times
Critical
1 hour
High
2 hours
Medium
8 hours
Low
24 hours
- Everything in Business, plus:
- Dedicated Technical Account Manager
- Monthly activity reports & recommendations
- Infrastructure audit (4 hours/year)
- Roadmap access & feature prioritization
Ready to Get Started?
All plans include our built-in ticket system. Upgrade your plan to get faster response times.